Dial-A-Ride Transportation (DART)
Dial-A-Ride Transportation (DART)
90 minutes before your desired pick-up time, call DART directly at (847) 352-8097
DART Service Change as of May 1, 2023
Due to rising costs, a nationwide driver shortage, and decreased overall program ridership since the pandemic, the Village of Schaumburg will be implementing service changes to this program.
Effective May 1, 2023, DART will cost $4 for regular service and $2 for reduced fares. Patrons who are eligible for reduced fare must present a valid driver’s license or state issued ID for age verification, a valid student ID, or an RTA-issued identification card with the number beginning with “D”, “S,” or “P.” Patrons that are currently eligible for “ride-free” status will remain eligible. Eligible patrons will be required to display an RTA-issued ID card with the number beginning with “F”
. Additionally, beginning May 1, the DART program will no longer provide service on Saturdays. The DART Program will continue to operate Monday through Friday and dispatchers will take calls from 5:30 a.m. to 7:30 p.m., with the last pickup taking place around 8 p.m. for the Woodfield Mall and 7:45 p.m. everywhere else.
Advanced reservations will no longer be accepted, and the program will return to same-day reservations only.
Notice to Customers Purchasing Reduced Fare 10-Ride Vouchers for Dial-A-Ride Transportation (DART)
Exact fare is required if using cash on the bus; please note that drivers do not carry change. All fares and 10-Ride vouchers are nonrefundable. 10-Ride vouchers can be purchased on the bus or at the Finance Counter at the Robert O. Atcher Municipal Center, 101 Schaumburg Ct. The following individuals are eligible for reduced fares:
- Seniors 65 and over
- Persons with disabilities
- Students through Grade 12, to and from school
- Children ages 7 to 11
- Children under 7 are free if accompanied by an adult
To purchase, use, and pay for rides at the reduced fare rate, riders must present a valid driver’s license or state-issued verification, valid student ID, or RTA-issued identification card beginning with “D,” “S” or “P.”
Passenger Notices
Face masks are recommended on all DART vehicles. Everyone, including operators and front-line staff, benefits from limited exposure to others. Under federal DOT ADA regulations, transportation systems are allowed to take precautions like these to protect the health and safety of passengers and operators. Please do your part to stop the spread of COVID-19 (coronavirus) and limit your travel to essential trips.
Dial-A-Ride Transportation (DART) is provided by the Village of Schaumburg and Pace’s Suburban Bus Division in which door-to-door access is provided to any location in Schaumburg through community-operated bus services. DART has continued to operate through the COVID-19 pandemic; however, like many businesses currently, is experiencing some difficulties in staffing its services. The village is continuing to work with Pace and its staffing agency to maintain the best possible service on DART. Residents are asked to remain patient and understanding as riders may experience longer travel times and/or pick-up times may be limited in some cases. As staff works to provide individual trips, please allow for extra time and only schedule essential trips due to the program’s current staffing circumstances.
Dial-A-Ride Transportation (DART) is provided by the Village of Schaumburg and Pace’s Suburban Bus Division. Schaumburg’s signature transit service has evolved over the years into one of the few community-operated bus services in the Chicagoland that provides door-to-door access to any location in Schaumburg. Since its inception in 1979, DART has provided more than three million rides.
To schedule a ride using DART, call (847) 352-8097. Same day reservations must be made 90 minutes before your desired pick-up time. A dispatcher will then tell you when the bus is scheduled to arrive. The bus can arrive anytime within a 15-minute window after the scheduled arrival time. However, it is recommended that you are ready five minutes ahead of the scheduled arrival time in case the bus arrives early. Once the bus arrives, the bus will wait one minute for you to board.
DART Brochure
DIAL-A-RIDE PASSENGER SURVEY
Please take the DART Survey or ask your driver for a physical copy with a postage paid envelope.
Effective May 1, 2023, DART will cost $4 for regular service and $2 for reduced fares.
| Type | Regular | Reduced |
|---|---|---|
| Cash or Ventra | $4.00 | $2.00 |
| Transfers | $0.25 | $0.15 |
| Ten Ride Tickets | $38.00 | $19 |
| * The fares listed above are effective 5/1/2023. | ||
DART users can pay fares using Ventra, a pre-paid electronic card that riders can tap and board the bus. Purchase cards, deposit funds, register your card and check balances by visiting ventrachicago.com.
Booklets of 10-Ride Vouchers can be purchased online with WebPay or at the Village of Schaumburg finance counter.
- Seniors 65 and over
- Persons with disabilities
- Students through Grade 12, to and from school
- Children age 7 to 11
- Children under 7 are free if accompanied by an adult
The DART service does not extend beyond the borders of the Village of Schaumburg except to Harper College, Schaumburg Township, and Conant High School. Use DART to the Northwest Transportation Center where, for the cost of a transfer ($.25 full-fare and $.10 reduced fare), riders can connect with bus routes throughout metropolitan Chicago.
Be sure to check route pages before making your connection.
- 208 – Golf Road
- 236 – Schaumburg NWTC – Soldier Field Express
- 554 – Elgin – Woodfield
- 600 – Rosemont – Schaumburg Express
- 604 – Wheeling – Schaumburg
- 606 – Rosemont – Schaumburg Limited
- 607 – I-90/Randall Rd. Station – Schaumburg Express
- 905 – Schaumburg Trolley – Free service between the Schaumburg Convention Center, IKEA, Roosevelt University, Marshalls, Hyatt Regency, Woodfield, Dick’s Sporting Goods, Lowes Theaters, and the Pace Northwest Transportation Center. Hours and days of service vary by time of year.
Monday through Friday: Calls are accepted between 5:30 a.m. and 7:30 p.m. Last pick-ups are made by approximately 8:00 p.m. with all rides being completed and buses pulling back into the base of operation by 9:00 p.m.
Reporting a lost item:
If you’ve lost something on Schaumburg DART, we may be holding onto it for you. Lost items found on Schaumburg Dart vehicles are sent to base. At no time does Schaumburg Dart assume responsibility for lost items. Items are kept for two weeks after being found. To reach us about your lost item, call (847) 352-8097.
Lost & found retrieval tips:
- Items sometimes don’t reach garages until the end of a shift. It is best to wait and call the next day to confirm if Schaumburg DART found your lost item.
- When you call, be ready with information that can help us identify your lost item, such as a detailed description or a unique characteristic of an item.
- Knowing the bus number, the time of day you traveled, and the final destination.